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Refund Policy

When Do I Qualify For A Refund? 

If you request to cancel your order before your order ships, we'll cancel your order and then issue a 100% refund. That money will reflect in your credit/debit card balance within 2-7 business days.

If your order has already shipped, please reach out to our email (support@tapestrae.com) saying you want to return the tapestry (and also provide a photo showing you received the tapestry). Then, within 24 hours we'll send you a return label you can use to ship the tapestry back to our international warehouse for free. After receiving your tapestry we'll issue a 100% refund, and that money will reflect in your credit/debit card balance within 2-7 business days.

I have a question about refunds that is not here.

You can simply email us at support@tapestrae.com where our customer service team will be happy to help you with whatever you need!